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Corona virus and holiday planning

Dear cycling travellers,

"Cycling against Corona" - that was our motto for 2020 - and unfortunately remains so in 2021! The associated restrictions will probably accompany us for a while.

Due to the currently falling incidence values both in the federal states in Germany and in the neighbouring European countries, cycling holidays are possible again. The vaccinations that have already been carried out also extend the travel possibilities for many cycling enthusiasts without possible quarantine obligations.

We are therefore pleased that all regions in Germany and Europe are open again.

Outdoor exercise, loving hotel comfort, delicious restaurant treats, inspiring cultural highlights and refreshing cycling stops. What would our cycling tours be without the caring commitment of our local partners, who are now allowed to start again under consideration of the current Corona rules and hygiene measures and extend a very special welcome to you this year.


Corona virus - Velociped plus points 2021

So that your holiday planning for this year doesn't have to be an unsafe thing, we offer a low-cost "28 day cancel option" as an additional security for all Velociped Original tours.

For most of our tours (except bike & boat) it is also possible to change the booking to a later date free of charge up to 28 days before the start of the tour. A free rebooking to another destination is also possible after consultation. You can choose from a limited selection of alternative destinations. We ask for your understanding that rebookings are only possible within the scope of availability.

Information on entry restrictions, testing and quarantine regulations in Germany can be found on the website of the Federal Foreign Office.

And of course, the following also applies to 2021: If a destination is classified as a risk area by the Robert Koch Institute, we will cancel any bike tour booked there free of charge.

We are happy to answer questions by e-mail or telephone. Our office is open Monday through Friday from 9:00-17:30.

Below we have compiled our answers to the most current questions.

FAQs – Answers to the most important questions

(as of 05.07.2021)

Is work at Velociped currently restricted?

No! We are always available during our office hours from Monday to Friday from 09:00 am to 05:30 pm. In urgent cases by phone, in all other cases please refer to e-mail.

When is the best time to book my cycling tour for 2021?

In 2020, German cycling routes were unexpectedly among the most popular destinations. This trend is also clearly present in 2021, so that some hotels are even already reaching their occupancy limits. Therefore, please book early for 2021 so that we can also ensure the capacities for your accommodation requests. All cycling tours in Germany and Europe can currently be booked.

You can exclude booking risk with our "28 days cancel option". We offer this for all Velociped original tours in 2021.

Will my 2021 cycling tour be carried out?

The implementation of each individual cycle tour in Germany and abroad is checked individually. If it is not possible to carry out the trip or if there are any changes at short notice, you will be informed automatically by us.

I have booked a trip, my departure is imminent and the infection figures in the destination area are increasing. Can I cancel my trip free of charge?

In accordance with the statutory regulations, you can cancel a package tour free of charge if "unavoidable and extraordinary circumstances" (formerly "force majeure") occur at or in the immediate vicinity of the holiday destination which significantly impair the performance of the package tour or the transport of persons to the destination. The decisive factor is that this has been established by the authorities.

Transferred this means: If your destination is classified as a risk area by the Robert Koch Institute on your travel date, you can withdraw from the trip free of charge and you will receive a full refund of the payment you have already made within 14 days.

In addition, we offer you our special "28 day cancel option" for all Velociped original tours: this allows you to cancel your booking free of charge up to 28 days before the start of the tour without giving any reason.

For most of our tours (except bike & boat) it is also possible to change the booking to a later date in this year free of charge up to 28 days before the start of the tour. A free rebooking to another destination is also possible after consultation. You can choose from a limited selection of alternative destinations. We ask for your understanding that rebookings are only possible within the scope of availability.

I have booked a trip, my departure is imminent and I cannot start my trip because my home town is quarantined. Can I cancel my trip free of charge?

If you are not allowed to leave your place of residence, then you are also not allowed to check into hotels in your destination. In this case, you can also cancel your booking free of charge and we will refund your payment in full within 14 days.

I have booked a trip but cannot start my journey because I myself or a person travelling with me fell ill with Corona shortly before the start of the trip. Can I cancel my trip free of charge?

The financial risks of cancelling a trip due to an unexpected Covid-19 illness can be covered by travel cancellation insurance / interruption insurance plus supplementary Covid-19 insurance. Please enquire about appropriate insurance cover in your home country.

If Velociped cancels a trip, do I only get a voucher or do I get my money back?

You have the unrestricted right to get all your money back within 14 days. We strictly adhere to this rule!

An important addition to this: Your payments to Velociped are 100% secured by the "insolvency insurance" which Velociped as tour operator has taken out with TourVers. You will receive a corresponding "Sicherungsschein" (security certificate) from us at the time of booking, which proves this. You will get your payment back in any case, even if Velociped would be forced to file for insolvency.

For further questions and answers, the entire Velociped team is at your disposal.

Claudia Möllers
Christian Rhode
(Managing Directors Velociped)

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