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Corona virus and holiday planning

Dear Velociped guests!


Cycling against Corona – here we ride again!  

For a long time, the exceptional situation has literally paralysed us at home. Starting at the end of May, we can once again travel more freely. Holiday trips by bike will be possible again nationwide – and after 14.06.2020 even in selected European countries!

For us, this means that the existence-threatening time of mass travel cancellations is over and we can look forward together with greater optimism.

We are aware that this positive situation can tip over again, but for now we are devoting all our energy to once again carry out all bike tours. The bikes are ready, the travel documents are being sent out, the hotels are looking forward to seeing you – it's back on!

We have put together our answers to the current questions for you here, according to our motto: Cycling against Corona – here we ride again!

Answers to the most important questions

(as of 14.05.2020)

Is the work at Velociped currently limited?

We are working with the whole team again and are currently available to you personally from Monday to Friday from 09:00 – 15:00. In urgent cases by telephone, in all other cases please refer to e-mail. 

Can I book bicycle tours again?

All the bicycle tours we offer can be booked again, some right away, some only after the further loosening of restrictions and the opening of borders. Even bicycle tours for 2021 are already bookable.

Will my already booked bicycle tour be carried out?

All bicycle tours in Germany starting after 31.05.2020 and all bicycle tours outside Germany starting after 14.06.2020 will be carried out. We will inform you automatically as soon as there are any changes.

Can I still cancel my already booked trip free of charge?

In accordance with the statutory regulations, you can cancel a package tour free of charge if “unavoidable and exceptional circumstances” (formerly “force majeure”) occur at or in the immediate vicinity of the holiday destination which significantly impair the performance of the package tour or the transport of persons to the destination. The decisive factor is that this has been established by the authorities.

Currently such a situation does not exist for all travel in Germany from 31.05.2020 and for travel outside Germany from 15.06.2020. In this respect a free cancellation is not possible and the legal travel conditions of Velociped apply.

Can I rebook my trip to a later date?

You can rebook your booked trip to a later date in 2020 or 2021. If you do this in good time (up to 29 days before the date you have booked now), we will charge a rebooking fee of 30,– Euro per person. Please also note that the travel price of the new date may differ from the old one.

From 28 days before the start of the trip, a postponement of the date of travel is only possible by cancelling the previous trip (incl. cancellation costs) and booking a new tour for another date.
 
Cycling against Corona – here we ride again!


Claudia Möllers
Christian Rhode
(Managing Directors Velociped)

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