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Corona virus and holiday planning

Dear cycling travellers,

Outdoor exercise, loving hotel comfort, delicious restaurant treats, inspiring cultural highlights and refreshing cycling stops. What would our cycling tours be without the caring commitment of our local partners, who give you a warm welcome in compliance with the current Corona rules and hygiene measures.

All cycling tours in Germany and Europe are currently possible.


Corona virus - Velociped plus points

So that your holiday planning doesn't have to be an unsafe thing, we offer a low-cost "28 day cancel option" as an additional security for all Velociped Original tours.

For most of our tours (except bike & boat) it is also possible to change the booking to a later date free of charge up to 28 days before the start of the tour. A free rebooking to another destination is also possible after consultation. You can choose from a limited selection of alternative destinations. We ask for your understanding that rebookings are only possible within the scope of availability.

Information on entry restrictions, testing and quarantine regulations in Germany can be found on the website of the Federal Foreign Office.

Of course, the following still applies: If a destination is classified as a risk area by the Robert Koch Institute, we will cancel any bike tour booked there free of charge.

We are happy to answer questions by e-mail or telephone. Our office is open Monday through Friday from 9:00-17:30.

Below we have compiled our answers to the most current questions.

FAQs – Answers to the most important questions

(as of 28.10.2021)

I have booked a trip, my departure is imminent and the infection figures in the destination area are increasing. Can I cancel my trip free of charge?

In accordance with the statutory regulations, you can cancel a package tour free of charge if "unavoidable and extraordinary circumstances" (formerly "force majeure") occur at or in the immediate vicinity of the holiday destination which significantly impair the performance of the package tour or the transport of persons to the destination. The decisive factor is that this has been established by the authorities.

Transferred this means: If your destination is classified as a risk area by the Robert Koch Institute on your travel date, you can withdraw from the trip free of charge and you will receive a full refund of the payment you have already made within 14 days.

In addition, we offer you our special "28 day cancel option" for all Velociped original tours: this allows you to cancel your booking free of charge up to 28 days before the start of the tour without giving any reason.

For most of our tours (except bike & boat) it is also possible to change the booking to a later date in this year free of charge up to 28 days before the start of the tour. A free rebooking to another destination is also possible after consultation. You can choose from a limited selection of alternative destinations. We ask for your understanding that rebookings are only possible within the scope of availability.

I have booked a trip, my departure is imminent and I cannot start my trip because my home town is quarantined. Can I cancel my trip free of charge?

If you are not allowed to leave your place of residence, then you are also not allowed to check into hotels in your destination. In this case, you can also cancel your booking free of charge and we will refund your payment in full within 14 days.

I have booked a trip but cannot start my journey because I myself or a person travelling with me fell ill with Corona shortly before the start of the trip. Can I cancel my trip free of charge?

The financial risks of cancelling a trip due to an unexpected Covid-19 illness can be covered by travel cancellation insurance / interruption insurance plus supplementary Covid-19 insurance. Please enquire about appropriate insurance cover in your home country.

If Velociped cancels a trip, do I only get a voucher or do I get my money back?

You have the unrestricted right to get all your money back within 14 days. We strictly adhere to this rule!

An important addition to this: Your payments to Velociped are 100% secured by the "insolvency insurance" which Velociped as tour operator has taken out with TourVers. You will receive a corresponding "Sicherungsschein" (security certificate) from us at the time of booking, which proves this. You will get your payment back in any case, even if Velociped would be forced to file for insolvency.

For further questions and answers, please do not hesitate to contact us by e-mail or telephone. Our office is open Monday to Friday from 9.00-17.30.

Your Velociped Team

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