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Corona virus and holiday planning

"Cycling against Corona" - that is our motto for 2020 - and probably also for 2021!
 

The cycling season 2020 has given us more surprises than we expected. After the cancellations of all trips due to the Corona lockdown at the beginning of the year, we were all the more pleased that we were able to carry out many beautiful bike trips in the summer more carefree than expected.

During their bike tour many guests got to know Germany from a different side. The beauty of the country, the fresh air and sometimes luck with the weather have given cycling holidays a greater significance than before Corona.

We must expect that Corona will continue to accompany us next year. That is why we now offer an cost effective "40 days cancellation option" for original Velociped tours, so that you can plan your 2021 holiday safely.

Of course, the following also applies to 2021: If a destination is classified as a risk area by the Robert Koch Institute, we will cancel any bike tour booked there free of charge.

Below we have compiled our answers to the most current questions.

Answers to the most important questions

(as of 26.10.2020)

Is the work at Velociped currently limited?

No! We are working with the whole team and are personally available to you during our limited off-season office hours from Monday to Friday from 09:00 - 15:00. In urgent cases by telephone, in all other cases please refer to e-mail.

Can I already book bicycle tours for next year?

Although the 2021 cycling season is currently still a long way off, many cycling enthusiasts want to treat themselves to a portion of anticipation and book their favourite date for their next favourite trip. You can already book all 2021 cycling tours from our range of offers.

Will my 2021 cycling tour be carried out?

The implementation of each individual cycle tour in Germany and abroad is checked individually. If it is not possible to carry out the trip or if there are any changes at short notice, you will be informed automatically by us.

Can I cancel my already booked trip at a later date free of charge?

In accordance with the statutory regulations, you can cancel a package tour free of charge if "unavoidable and extraordinary circumstances" (formerly "force majeure") occur at or in the immediate vicinity of the holiday destination which significantly impair the performance of the package tour or the transport of persons to the destination. The decisive factor is that this has been established by the authorities.

Transferred this means: if your destination is classified as a risk area by the Robert Koch Institute on your travel date, you can withdraw from the trip free of charge and you will receive a full refund of the payment you have already made within 14 days.

If I cancel my trip with Velociped, do I only get a voucher or do I get my money back?

You have the unlimited right to get all your money back within 14 days. We strictly adhere to this rule!

An important addition to it: Your payments to Velociped are 100 % secured by the "insolvency insurance", which Velociped as tour operator has taken out with TourVers. You will receive a corresponding "Sicherungsschein" from us when you make your booking, which proves this. So, even if Velociped should go bankrupt, your payment is never lost!

For further questions and answers, the entire Velociped team is at your disposal.


Claudia Möllers
Christian Rhode
(Managing Directors Velociped)

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