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Corona virus and holiday planning

"Cycling against Corona" – that was our motto for 2020 – and is it still for 2021!

The cycling season 2020 had given us more surprises than we expected. After the cancellations of all trips due to the Corona lockdown at the beginning of the year, we were all the more pleased that we were able to carry out many beautiful bike trips in the summer more carefree than expected.

During their bike tour many guests got to know Germany from a different side. The beauty of the country, the fresh air and sometimes luck with the weather have given cycling holidays a greater significance than before Corona.

Now Corona will also accompany us into the 2021 cycling season, even though we can expect the situation to ease this year. With the new vaccine, the rising temperatures in spring and a good handling of the Corona rules, 2021 can return to a bit of normality. And so that your holiday planning does not have to be an unsafe thing in times of Corona, we are now offering a low-cost "40 days cancellation option" for Velociped original tours.

Of course, the following also applies to 2021: If a destination is classified as a risk area by the Robert Koch Institute, we will cancel any bike tour booked there free of charge.

Below we have compiled our answers to the most current questions.

Answers to the most important questions

(as of 13.01.2021)

Is work at Velociped currently restricted?

No! We are working with the whole team and are personally available to you without restriction during our office hours from Monday to Friday from 09:00 - 17:30. In urgent cases by phone, in all other cases please refer to e-mail.

Can I already book all the cycling tours for 2021?

The start of the 2021 season is approaching and many cycling enthusiasts want to treat themselves to a portion of anticipation now and secure their favourite trip on the desired date. All 2021 cycling tours from our range can currently be booked.

When is the best time to book my cycling tour for 2021?

In 2020, German cycling routes were unexpectedly among the most popular destinations. In 2021 we again expect a sudden and large rush of bookings. Therefore, please book early for 2021 so that we can also ensure the capacities for your accommodation requests.

You can exclude booking risk with our "40 days cancellation option". We offer this for all Velociped original tours in 2021.

Will my 2021 cycling tour be carried out?

The implementation of each individual cycle tour in Germany and abroad is checked individually. If it is not possible to carry out the trip or if there are any changes at short notice, you will be informed automatically by us.

Can I cancel my already booked trip at a later date free of charge?

In accordance with the statutory regulations, you can cancel a package tour free of charge if "unavoidable and extraordinary circumstances" (formerly "force majeure") occur at or in the immediate vicinity of the holiday destination which significantly impair the performance of the package tour or the transport of persons to the destination. The decisive factor is that this has been established by the authorities.

Transferred this means: If your destination is classified as a risk area by the Robert Koch Institute on your travel date, you can withdraw from the trip free of charge and you will receive a full refund of the payment you have already made within 14 days.

In addition, we offer you our special "40 day cancellation option" for all Velociped original tours: this allows you to cancel your booking free of charge up to 40 days before the start of the tour without giving any reason.

If Velociped cancels a trip, do I only get a voucher or do I get my money back?

You have the unrestricted right to get all your money back within 14 days. We strictly adhere to this rule!

An important addition to this: Your payments to Velociped are 100% secured by the "insolvency insurance" which Velociped as tour operator has taken out with TourVers. You will receive a corresponding "Sicherungsschein" (security certificate) from us at the time of booking, which proves this. You will get your payment back in any case, even if Velociped would be forced to file for insolvency.

For further questions and answers, the entire Velociped team is at your disposal.

Claudia Möllers
Christian Rhode
(Managing Directors Velociped)

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