Of course! We are happy to assist you if you experience a breakdown with your own bicycle. Please note, however, that any repair or service costs must be covered by you.

At the end of the booking process, you will send us your binding booking request. Since we need to check availability at several hotels, it usually takes us about three to four business days to confirm your booking. Once you have received our booking confirmation, including the package tour contract, your trip is officially booked.

For many of our tours, it is possible to shorten your stay by one night. Simply let us know your request when booking. We will check the options for your chosen tour and inform you about the possibilities and any applicable conditions.

You are welcome to let us know your preferred overnight location when booking. We will prioritise your request. If no rooms are available there, we will book accommodation in one of the alternative locations listed in the itinerary.

Whether a later start is possible depends on the specific tour and organisational arrangements, such as luggage transfers and bike handover. Please let us know your request when booking. We will check the possibilities and inform you about the available options.

Yes, this is possible on many of our tours. However, availability depends on the specific tour and local arrangements. Simply let us know your preferred date when booking. We will check the possibilities and inform you about the available options and any applicable conditions.

On many of our tours, it is possible to book additional nights during your trip, particularly on tours with daily departures. Simply let us know your preferred overnight location when booking. We will be happy to check the options and inform you of the applicable conditions.

Approximately four weeks before your trip begins, you will receive an email with a link to your digital travel documents and your personal login details. From then on, you can access and download your travel documents in the Velociped app.

At the end of the booking process, you will send us your binding booking request. Since we need to check availability at several hotels, it usually takes us about three to four business days to confirm your booking. Once you have received our booking confirmation, including the package tour contract, your trip is officially booked.

Yes, if you select printed travel documents during the booking process, you will also receive the digital version. For a small number of tours, printed travel documents are already included in the tour price. In these cases, digital travel documents are not available.

The delivery location for your printed travel documents varies depending on the tour. If you would like to know where you will receive your documents, simply let us know when booking. We will check the delivery arrangements for your chosen tour and provide you with the relevant information.

If you would like to redeem a voucher, simply enter your voucher number in the “Voucher or Discount Code” field during the booking process. We will deduct the voucher amount when preparing your invoice. Alternatively, you can email us your voucher number after booking.

Along with your invoice, you will receive a link where you can find information about travel insurance and purchase a suitable policy directly.

We keep your mobile phone number as an emergency contact so that we can reach you quickly in urgent situations during your cycling holiday.

Yes, even if your group receives a single invoice, each participant can pay their share separately. Please make sure to include the correct payment reference so that we can allocate your payment correctly.

Yes, of course! You can also pay for your cycling holiday by credit card. You will receive a payment link along with your invoice, allowing you to pay conveniently using Visa or Mastercard.

At the end of the booking process, you will send us your binding booking request. Since we need to check availability at several hotels, it usually takes us about three to four business days to confirm your booking. Once you have received our booking confirmation, including the package tour contract, your trip is officially booked.

If you would like to make changes to your reservation after receiving the booking confirmation, please feel free to contact us. We will review your request and get back to you as soon as possible. Please note that service fees may apply for changes.